123bet FAQ — All your questions answered here

Yes. You must be at least 18 years old to register and bet on 123bet. This is a requirement under international licensing regulations. Any account found to belong to a minor will be closed immediately.

No. Under 123bet's policy, each person may only register one account. Attempting to open multiple accounts may result in all accounts being closed and any funds being forfeited.

KYC (Know Your Customer) is an identity verification process. You can complete KYC by submitting a copy of your National ID or passport. It is mandatory before large withdrawals and makes your account more secure while speeding up transactions.

Yes, but this must be done through support. After verifying your identity, the support team will assist with updating your email or mobile number. For security reasons, this change may take 24–48 hours to process.

123bet supports multiple deposit methods:

• Mobile Banking
• Bank Transfer / Net Banking
• E-wallet
• Cryptocurrency

Deposits via all methods are generally instant or credited to your account within 15 minutes.

The minimum deposit generally starts from BDT 300, though this may vary by method. The minimum withdrawal is BDT 500. Maximum limits depend on your account verification level and payment method.

For KYC-verified accounts, withdrawals are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days. Additional verification may be required for larger amounts.

Wait 30 minutes first. If it still doesn't appear, contact support via live chat or email with a screenshot of your payment. Most issues are resolved within 1–2 hours.

123bet generally does not charge any fees for deposits or withdrawals. However, your payment provider or bank may apply their own fees. Network fees may apply for cryptocurrency transactions.

Register After registering, select the bonus offer during your first deposit. Once the deposit is completed, the welcome bonus will be credited to your account automatically. You must meet the specified wagering requirement before withdrawing the bonus.

A wagering requirement means you must place a certain amount of bets before you can withdraw a bonus. For example, a 30x requirement on a BDT 1,000 bonus means you need to wager a total of BDT 30,000 before withdrawing. Terms and conditions vary by bonus.

Once a free bet is credited to your account, you'll see a "Use Free Bet" option on the betting page when placing a wager. Winnings from free bets are generally withdrawable as cash, though specific terms and conditions apply.

Yes. Most bonuses must be used within 7–30 days. Once expired, the bonus is automatically forfeited. The validity period for each bonus is stated in the bonus details.

123bet offers betting on 30+ sports including cricket, football, tennis, badminton, basketball, volleyball, kabaddi, and e-sports. With live betting, you can place wagers in real time while the match is in progress.

Live Casino offers live Blackjack, live Roulette, live Baccarat, live Poker, live Dragon Tiger, and many more games with real dealers. There are also thousands of slots and virtual table games available.

Once a bet is confirmed, it generally cannot be cancelled. However, for certain events, a "Cash Out" or partial cancellation option may be available before the match starts. If Cash Out is available, the option will appear on your betting slip.

After logging in On the Bingo page Go to the page, choose your preferred Bingo room, and purchase a ticket. Once the draw begins, numbers are marked automatically. When Bingo is complete, your prize is instantly credited to your account.

Yes. 123bet uses 256-bit SSL encryption. Your personal information is never sold or shared with third parties. Our Privacy Policy You can read more details.

On the login page Go to the page and click "Forgot Password?" A reset link will be sent to your registered email or mobile number. The link must be used within 15 minutes.

Change your password immediately and contact our 24/7 live chat support. The support team will help lock your account and launch an investigation. Do not click on any suspicious links.

Go to the "Security" section in your account settings and enable 2FA. You will receive an OTP on your mobile with every login, adding an extra layer of protection to your account.

On the download page Download the app using the Android APK or iOS link. To install the APK on Android, you may need to enable "Install from unknown sources". iOS users can also find the app on the App Store.

First, close the app and reopen it. If the problem persists, uninstall the app and download the latest version. Check that your phone's storage and internet connection are working properly. If the issue continues, please contact support.

Enable "Data Saver" mode in the app settings. Turn off live streaming and high-quality video options. Sports Betting is text-based and uses very little data.

In your account settings Responsible Gaming Go to the section and set your daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, but increasing it requires a 24–72 hour cooldown period.

Responsible Gaming Go to the page and select the "Self-exclusion" option. You can take a break for anywhere between 24 hours and 6 months. Logging in or placing bets is not possible during the break. Your balance remains completely safe.